Refund policy

At Aroma Nova Melts, all of our products are handmade with care and attention to detail, making each item unique. Due to the handcrafted nature of our items, we do not accept returns or exchanges. However, your satisfaction is very important to us, and we are here to help if any issues arise.

Damaged Items:
If your order arrives damaged due to transit, we are happy to replace the damaged items at no additional cost. Please contact us within 7 days of receiving your order and provide a photo of the damaged item and packaging for verification.

Unsatisfied with a Scent?
We understand that scent preferences are personal. If you’re not satisfied with the fragrance of your item, we offer store credit that can be used toward a different product of your choice. To be eligible you must notify us within 7 days of receipt.

Incorrect Item or Human Error:
If we’ve made a mistake and sent you the wrong item, we sincerely apologize for the oversight. In such cases, we offer a full refund or the option to receive the correct item at no additional charge. Please notify us within 7 days of receiving your order and provide a photo of the incorrect item to arrange the resolution.

Our goal is to ensure you enjoy your experience with Aroma Nova Melts. If you have any questions or concerns, please reach out to our customer service team, and we’ll do our best to assist you.