Shipping policy
At Aroma Nova Melts, we strive to provide a seamless shipping experience for our customers. Below, you’ll find all the details about how we process, ship, and deliver your orders.
Processing Time:
- All of our products are handmade with care, and we aim to ship orders within 1-3 business days after purchase.
- During peak seasons or sales, processing times may extend slightly, but we’ll keep you informed.
Shipping Methods and Costs:
- We offer standard shipping with tracking to ensure your package arrives safely.
- Shipping costs are calculated at checkout based on the weight of your order and your location.
Estimated Delivery Times:
- Domestic orders typically arrive within 3-7 business days after shipping.
- At this time, we do not offer international shipping.
Tracking Your Order:
- A tracking number will be provided once your order is shipped so you can monitor its journey.
Damaged or Lost Items:
- We take great care in packaging your order, but if it arrives damaged, please contact us within 48 hours of delivery with photos of the damage.
- For lost packages, please reach out so we can assist in filing a claim or sending a replacement.
Additional Information:
- We cannot be held responsible for delays caused by carriers, weather, or other unforeseen circumstances.
- Please ensure your shipping address is accurate at checkout. We are not liable for orders sent to incorrect addresses.
If you have any questions about shipping or special requests, feel free to contact us at aromanovamelts@gmail.com. We’re always happy to help!